STORE POLICY
Shipping
Orders are shipped every Friday by 5 pm.
(Allow 1-2 weeks shipping on Pre-orders and Turquoise items)
Updates will be stated here:
Tracking numbers will be sent via email.
Once your order is placed in the mail Native Clay Co. is not responsible for lost or damaged items.
Refunds & Exchanges
Since each clay creation is handmade, please allow for slight variations on your piece from the picture. However, I will gladly accept returns or exchanges.
Please contact me within 14 days of delivery at the email address nativeclayco@gmail.com and ship items back within 30 days of delivery. If you'd like a refund rather than store credit, please allow up to 1 week for the refund to be issued.
*Each piece is inspected before being shipped to their forever home.
*All sale items are final sale.
Custom Pieces
Are you loving the designs, but wishing it was in a different color? Perhaps you have a design you'd like me to create... Email me at nativeclayco@gmail.com with the subject "Custom-Your Name" and let's see what we can do!
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments