STORE POLICY

Shipping

Orders are shipped every Tuesday at 4pm and Friday at 12pm

If you order on Tuesday by 2pm or on Friday by 9am, then your order will be shipped the same day.

(Allow 1-2 weeks shipping on Pre-orders and Turquoise items)

Updates will be stated here:

 

Tracking numbers will be sent via email.

 

Once your order is placed in the mail Native Clay Co. is not responsible for lost or damaged items. 

Refunds & Exchanges

Since each clay creation is handmade, please allow for slight variations on your piece from the picture. However, I will gladly accept returns or exchanges. 

Please contact me within 14 days of delivery at the email address nativeclayco@gmail.com and ship items back within 30 days of delivery. If you'd like a refund rather than store credit, please allow up to 1 week for the refund to be issued. 
 

*Each piece is inspected before being shipped to their forever home.

*All sale items are final sale.

Custom Pieces

Are you loving the designs, but wishing it was in a different color? Perhaps you have a design you'd like me to create... Email me at nativeclayco@gmail.com with the subject "Custom-Your Name" and let's see what we can do! 

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments